Shipping Policy

At masapel, we strive to deliver your orders quickly, securely, and affordably. Below is our shipping policy outlining how we handle domestic orders across the United States.

Shipping Coverage

We currently ship only within the United States. We do not offer international shipping at this time.

Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time

We use trusted carriers such as DHL, UPS, and FedEx. Estimated delivery times:

• Standard Shipping: 5–7 business days

Delivery times may vary based on your location, weather conditions, or carrier delays.

Shipping Costs

We offer free shipping on all orders—no hidden fees at checkout. Enjoy worry-free shopping with us!

Tracking Your Order

Once your order is shipped, you will receive an email confirmation with a tracking number. You can track your package in real-time via the carrier’s website.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• Please contact us within 48 hours of delivery

• Include your order number and photos (if applicable)

• We will work with the carrier to resolve the issue and find the best solution for you

Undeliverable Packages

If a package is returned due to an incorrect or incomplete address provided by the customer, we can:

• Reship it at the customer’s expense, or

• Issue a refund minus the original shipping costs

Questions?

If you have any questions or need assistance with shipping, please contact us:

• address : 77 E Sunrise Hwy North Lindenhurst, New York 11757, United States
• Phone: +1 205-696-8691
• Email: support@masapel.shop

Thank you for shopping with masapel – we’re committed to making your collecting experience smooth and reliable!